From news.com.au -
Those who bought one of Apple’s smart battery cases, which added extra battery life and protection to 2018’s iPhone XS, XS Max and XR models, have reported experiencing problems with charging the case and phone.
Users have reported the case sometimes doesn’t charge when plugged in and also doesn’t charge the iPhone it’s connected to reliably either.
Apple has identified the affected cases as ones bought between January and October last year and are now offering free replacements to affected customers.
The cases normally retail for $199.
“This is not a safety issue,” the company assured. “Apple will replace eligible battery cases free of charge.”
Users can receive the free replacement by making an appointment at their nearest Apple store or visiting one of Apple’s authorised service providers.